Helpdesk Operative

We are seeking a Helpdesk Operative to join our team in London. As a Helpdesk Operative, you will be the first point of contact for incoming telephone calls and will be responsible for vetting service requests received via our CAFM system.

Key responsibilities include:

• Responding to incoming telephone calls and providing excellent customer service
• Vetting service requests and ensuring compliance with statutory and company procedures
• Dispatching work to direct labour and contractors in a timely fashion
• Prioritising urgent jobs and planning and dispatching engineers to meet urgent demand
• Escalating complaints or issues as required
• Analysing job history and running reports to avoid duplication
• Undertaking other duties as directed by management

Requirements:

• Exceptional organisational skills
• Ability to handle conflicting workloads and work under pressure
• Strong communication skills in both telephone and correspondence/report handling
• Excellent telephone manner with the ability to communicate effectively at all levels
• Ability to develop effective relations with key stakeholders

Desirable skills:

• Previous customer service representative or frontline support role experience
• Experience using CAFM system or asset management system
• Rounded educational background and credible experience as a helpdesk operative

The role offers a competitive salary and is a full-time, on-site position.