Description
As a Dedicated Client Service Partner, you'll work onsite in Stuart, Florida, and travel locally throughout Martin County to support various client locations.
You'll serve as a dedicated extension of the Cigna Account Management team, delivering personalized support, benefits education, and issue resolution for employees and dependents while partnering closely with client HR teams.
Key Responsibilities:
- Deliver personalized support to client HR teams and employees
- Resolve complex issues, including claims, appeals, and eligibility inquiries
- Collaborate with internal teams, including Client Service Executives and account managers
- Educate employees on plan options, benefit resources, and how to maximize their healthcare benefits
- Support key client events, including new hire onboarding and open enrollment activities
- Promote health and wellness initiatives aligned with client goals
- Drive client success by identifying trends and opportunities to enhance employee experience and program performance
Requirements:
- High school diploma or GED required
- Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role
- Proficiency with Microsoft Office and benefits administration platforms
- Strong relationship-building, problem-solving, communication, and presentation skills
- Ability to manage multiple priorities independently in a fast-paced environment
- Flexible schedule availability
- Ability to work onsite and travel to various locations throughout Martin County, Florida
Preferred Qualifications:
- Experience building client relationships and delivering consultative support
- Experience conducting presentations, employee education, or wellness initiatives
- Familiarity with benefits administration systems, CRM platforms, and virtual meeting tools