Senior Manager, Retailer.com (Sephora) - Charlotte Tilbury

The Senior Manager, Retailer.com – Sephora (North America) will lead the commercial growth strategy and execution for Charlotte Tilbury’s Sephora.com business across the US and Canada.

Responsibilities:

Commercial Strategy & Business Growth

• Own the Sephora.com P&L across the US and Canada, including revenue delivery, forecasting, promotional performance, and profitability management.
• Develop and execute comprehensive retailer.com growth strategies aligned to company objectives and SEPHORA priorities.
• Drive online revenue, market share, conversion, and profitability through best-in-class ecommerce strategies.
• Build annual and quarterly retailer.com business plans and identify opportunities to accelerate growth across assortment, search visibility, promotional activities, and digital shelf performance.
• Partner with finance, planning, and commercial teams to manage forecasts, risks and opportunities, and deliver against sales targets.
• Evaluate investment decisions and promotional opportunities through a commercial and ROI-driven lens.
• Monitor the competitive landscape, emerging trends, and evolving retailer capabilities to inform strategic recommendations and growth opportunities.

Retail Partnership & Cross-Functional Leadership

• Serve as the primary ecommerce lead for SEPHORA digital teams and retailer.com partnerships.
• Build strong cross-functional relationships internally and externally to influence retailer priorities, unlock visibility opportunities, and drive ecommerce growth initiatives.
• Lead cross-functional collaboration across marketing, media, creative, planning, supply chain, finance, and sales teams to ensure seamless execution of retailer.com initiatives.
• Drive alignment across teams to support key launches, promotional moments, seasonal campaigns, and commercial priorities.
• Lead retailer business reviews, performance recaps, and strategic planning discussions with key stakeholders.

Digital Shelf & Consumer Experience

• Lead digital shelf excellence across SEPHORA.com to ensure a best-in-class consumer experience and strong conversion performance.
• Partner closely with internal content, creative, and brand teams to deliver high-performing PDP content, enhanced brand storytelling, SEO optimization, and onsite discoverability initiatives.
• Support optimization of taxonomy, search visibility, ratings & reviews, and onsite merchandising opportunities.
• Ensure flawless execution of product launches, assortment updates, pricing changes, and promotional setup across retailer.com platforms.
• Partner cross-functionally to improve content performance, digital shelf visibility, and conversion-driving experiences.

Promotional Planning & Retail Media Collaboration

• Collaborate closely with internal media teams and Sephora.com media networks to align retailer.com priorities with paid media activations and campaign strategies.
• Develop and manage retailer.com promotional calendars, product launches, and seasonal campaigns to maximize visibility and conversion.
• Support retailer-specific activations, co-op marketing opportunities, and digital amplification strategies.
• Analyze promotional and campaign performance in partnership with analytics and media teams to identify optimization opportunities and improve business performance.

Analytics & Operational Excellence

• Leverage retailer analytics platforms, syndicated data, and internal reporting tools to evaluate business performance and identify actionable growth opportunities.
• Monitor KPIs including traffic, conversion, search ranking, basket size, digital shelf performance, ratings & reviews, and sales trends.
• Deliver business recaps, executive-level reporting, and actionable insights to leadership and cross-functional stakeholders.
• Partner with supply chain and planning teams to support inventory forecasting, in-stock optimization, and operational readiness.
• Identify opportunities to improve operational efficiencies, reporting capabilities, and automation processes.

Requirements:

• 6+ years of experience in eCommerce, retailer.com, digital commerce, or omnichannel retail.
• Strong experience managing retailer.com businesses within beauty, luxury, consumer goods, fashion, or related industries.
• Proven success driving online sales growth through ecommerce strategy, digital merchandising, promotional planning, and retailer partnership management.
• Strong commercial and financial acumen with experience managing ecommerce revenue targets, forecasting, and P&L performance.
• Deep understanding of prestige beauty retailer ecosystems, luxury consumer behavior, and retailer.com best practices.
• Experience working cross-functionally with media, content, creative, planning, and supply chain teams.
• Strong analytical skills with experience using reporting and analytics platforms such as Skai, Salsify, Power BI, Tableau, or similar tools preferred.
• Excellent communication, presentation, and stakeholder management skills.
• Strong commercial mindset with the ability to balance strategic thinking and operational execution.
• Ability to manage multiple priorities in a fast-paced environment.