Description
Shield AI is seeking an experienced Engineering Manager to lead its Shared Services Engineering team. The team builds and operates common services, SDKs, APIs, and customer-facing applications connecting Shield's products.
You will lead the team in identifying shared needs, establishing ownership, and delivering reliable, secure, and well-supported solutions. You will treat the team's capabilities as products, maintaining a roadmap informed by external customers and internal engineering teams.
Responsibilities:
- Build and lead the Shared Services Engineering team, including hiring, coaching, performance management, and career development
- Define and execute the team's roadmap, balancing customer needs, cross-product priorities, operational health, and long-term technical investment
- Partner with product and engineering teams to identify shared capabilities, establish ownership and integration boundaries, and guide initiatives
- Lead the architecture, delivery, and operation of shared services, SDKs, APIs, and customer-facing systems
- Establish secure, reliable, documented, and versioned interfaces for internal engineering teams and external customers
- Communicate plans, progress, risks, and tradeoffs across engineering, product, and organizational leadership
Required qualifications:
- 7+ years of software engineering experience, including experience managing engineers responsible for production software
- Demonstrated technical judgment in the design and operation of full-stack applications, backend services, APIs, or distributed systems
- Strategic systems thinking and the ability to turn recurring needs across products into coherent, reusable capabilities
- Track record of setting technical direction, making thoughtful tradeoffs, and executing across immediate and long-term priorities
- Effective cross-functional leadership, with the ability to build alignment and trusted partnerships across engineering, product, and organizational stakeholders
Preferred qualifications:
- Track record of leading teams that build shared services and customer-facing applications from scratch and own them through production operation
- Depth in one or more relevant domains, such as identity and authentication, public APIs and SDKs, or OpenTelemetry and high-volume telemetry data
- Experience establishing a new engineering capability, consolidating fragmented ownership, or driving adoption across multiple product teams
- Experience building and operating secure, reliable software in regulated or compliance-driven environments