Manager, Software Engineering (R5966)

Shield AI is seeking an experienced Engineering Manager to lead its Shared Services Engineering team. The team builds and operates common services, SDKs, APIs, and customer-facing applications connecting Shield's products.

You will lead the team in identifying shared needs, establishing ownership, and delivering reliable, secure, and well-supported solutions. You will treat the team's capabilities as products, maintaining a roadmap informed by external customers and internal engineering teams.

Responsibilities:

• Build and lead the Shared Services Engineering team, including hiring, coaching, performance management, and career development
• Define and execute the team's roadmap, balancing customer needs, cross-product priorities, operational health, and long-term technical investment
• Partner with product and engineering teams to identify shared capabilities, establish ownership and integration boundaries, and guide initiatives
• Lead the architecture, delivery, and operation of shared services, SDKs, APIs, and customer-facing systems
• Establish secure, reliable, documented, and versioned interfaces for internal engineering teams and external customers
• Communicate plans, progress, risks, and tradeoffs across engineering, product, and organizational leadership

Required qualifications:

• 7+ years of software engineering experience, including experience managing engineers responsible for production software
• Demonstrated technical judgment in the design and operation of full-stack applications, backend services, APIs, or distributed systems
• Strategic systems thinking and the ability to turn recurring needs across products into coherent, reusable capabilities
• Track record of setting technical direction, making thoughtful tradeoffs, and executing across immediate and long-term priorities
• Effective cross-functional leadership, with the ability to build alignment and trusted partnerships across engineering, product, and organizational stakeholders

Preferred qualifications:

• Track record of leading teams that build shared services and customer-facing applications from scratch and own them through production operation
• Depth in one or more relevant domains, such as identity and authentication, public APIs and SDKs, or OpenTelemetry and high-volume telemetry data
• Experience establishing a new engineering capability, consolidating fragmented ownership, or driving adoption across multiple product teams
• Experience building and operating secure, reliable software in regulated or compliance-driven environments