Description
The Ocean Gateway Associate plays a critical role in Flexport's mission to make global trade easy for everyone. This role will work in a cross-functional environment, partnering closely with our forwarding partners, ocean carriers, trucking providers, and different teams across the company to achieve our common objectives.
Key responsibilities include:
- Building operational performance frameworks, processes, and tools to measure Ocean Partner performance across the Thailand market.
- Using Flexport allocation tools to actively route cargo to ocean carrier contracts with the optimal cost, transit time, and allocation availability.
- Driving performance management of Flexport's freight forwarding, customs partners, and Ocean carriers leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations.
- Being a trusted advisor and coach to partners; continuously identifying gaps and developing solutions focused on process standardization for both the Flexport operations team and partners.
- Identifying partner training needs and designing and executing training programs to drive operational quality.
- Defining and refining operational performance and product adoption metrics that meet our company's business needs through alignment with Flexport Account Management, Global Operations, Operational Excellence, and Partners.
- Preparing presentations and analysis for monthly and quarterly partner review processes.
- Creating enablement resources to ensure our internal teams are able to easily ship in and out of managed territories.