Manufacturing Technical Writer

We are seeking a Manufacturing Technical Writer to join our Process Improvement team at Lush Green Hub in Poole, Dorset.

As our very first Engineering Document Writer, you will have the unique opportunity to shape how we capture and share technical knowledge across our manufacturing operations.

Key Responsibilities

• Help build and define standardised technical documentation across Lush manufacturing and the wider business
• Work directly alongside engineers and shop-floor operators to shadow processes and draft clear SOPs, Work Instructions, and machine setup guides
• Map manufacturing workflows, line layouts, and operational sequences using visual flowcharts
• Maintain and organise a central engineering document repository to ensure version control and accessibility alongside our quality team
• Work in collaboration with the quality team to Review, audit, and update existing documentation to ensure alignment with current operational practices
• Create visual quick-reference guides, training materials, and user sheets to support continuous improvement projects
• Ensure all documented procedures comply with the necessary Health & Safety, GMP and Environmental standards

Skills, Knowledge & Expertise

• Exceptional technical writing, editing, and formatting skills with an eye for clear, visual communication
• Ability to break down complex engineering, equipment, or technical concepts into simple, readable documentation
• Basic understanding of manufacturing environments, lean methodologies, or process mapping (e.g. SOPs, visual work instructions)
• Proficient with Google Workspace, MS Office, and documentation or diagramming tools
• Excellent interpersonal skills,comfortable spending time on the factory floor interviewing subject matter experts
• Highly organised with an understanding of document control, repository management, and version history
• A proactive, self-starter mindset ready to help build technical documentation standards from scratch

Benefits

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• Wellbeing & mindfulness sessions
• Access to employee-led Community Networks