Description
The CRM Technologies team at MongoDB builds, scales, and operates Salesforce-based solutions that power the company's customer lifecycle.
We are looking for an Engineer III, Business Systems to design, build, and support the systems and integrations that enable MongoDB's top-of-funnel and lead-to-revenue processes.
What You'll Do
- Design, build, and support solutions for top-of-funnel and marketing operations processes
- Develop and enhance lead capture, lead conversion, routing, qualification, scoring, and lifecycle management capabilities
- Administer and integrate marketing and enrichment platforms such as FCI, LeanData, Ortoo, and related GTM applications
- Build and maintain integrations between Salesforce, marketing automation, enrichment, outreach, analytics, data, and downstream business systems
- Support campaign management, campaign attribution, audience segmentation, campaign member management, and marketing performance workflows
- Develop scalable solutions for account management, territory planning, account assignment, ownership changes, and coverage models
- Design and support partner management capabilities, including partner onboarding, partner data management, partner lifecycle workflows, referral and lead registration processes, partner attribution, and partner communications
- Build and enhance partner portal experiences that provide secure access to leads, opportunities, campaign resources, enablement content, deal registration, performance insights, and relevant account information
- Enable activity management and Outreach workflows across marketing, business development, sales, and partner teams
- Design and support inbound integrations that create, enrich, qualify, and route leads and accounts into Salesforce
- Partner with Marketing Operations, Sales Development, Sales Operations, Revenue Operations, Data, and Engineering to understand requirements and identify process gaps
- Contribute to documentation, UAT, regression testing, runbooks, monitoring, and user enablement
- Leverage AI-powered engineering tools such as Cursor, Claude Code, Agentforce, and GitHub Copilot to improve productivity, analysis, troubleshooting, and documentation while applying sound judgment around security, privacy, and accuracy
Responsibilities
- Technical Delivery: Translate business requirements into scalable marketing technology and Salesforce solutions using declarative configuration, custom development, APIs, and integration platforms.
- Marketing Technology Engineering: Own and enhance capabilities across lead capture, conversion, qualification, and routing, marketing enrichment and data normalization, campaign and campaign member management, account identification, matching, and hierarchy management, territory planning and account assignment, activity and engagement management, outreach and business development workflows, marketing attribution and lifecycle reporting, and annual planning and operational planning processes.
- Integration and System Design: Design and support secure, reliable, and observable inbound and outbound integrations across Salesforce, marketing automation, enrichment, outreach, analytics, and enterprise platforms.
- Data Quality and Governance: Maintain high standards for data quality, governance, and compliance.
- Engineering Excellence: Maintain high standards for modular design, test coverage, documentation, deployment processes, monitoring, CI/CD, and adherence to shared integration and Salesforce engineering patterns.
- Platform Optimization: Proactively identify and resolve performance bottlenecks, integration risks, manual processes, technical debt, and opportunities to simplify the marketing technology architecture.
Minimum Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
- 6+ years of hands-on Salesforce development or enterprise business systems engineering experience
- Strong experience with Apex, Lightning Web Components, Flows, SOQL, Salesforce APIs, and platform automation
- Proficiency in scripting and programming languages such as Python and JavaScript, with experience building reusable automation, data transformation, and integration services
- Experience with React or comparable modern front-end frameworks
- Experience with full-stack development, including front-end applications, back-end services, APIs, data models, authentication, testing, deployment, and operational support
- Experience designing and supporting marketing technology, CRM, lead management, or revenue operations solutions
- Experience building and supporting REST or SOAP API integrations and data synchronization processes
- Strong understanding of Salesforce security, data governance, data quality, and scalable implementation practices
- Strong analytical, troubleshooting, communication, and collaboration skills
- Salesforce Platform Developer I or II certification required