Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
The Conversational Agents Organization at Twilio is building the bridge between AI agents and the Twilio platform. We are seeking a Senior Engineering Manager to lead the Agent Implementations team. This role will lead the team responsible for building and operating best-in-class agents that power Twilio's own business workflows.
Responsibilities:
- Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
- Build and scale systems that power AI agents for Twilio's internal business operations, improving efficiency and automation.
- Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.
- Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.
- Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.
- Acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
Qualifications:
- 5+ years hands-on experience as an engineer writing production-grade code in a modern programming language (language agnostic)
- 3+ years of experience directly supervising teams of engineers across different disciplines.
- Experience fostering a culture of technical excellence and guiding a team through technical design decisions
- Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.
- Strong customer focus, our feedback loop with customers will be very tight
- Excellent written and verbal communication skills.
Desired:
- Experience building a product from idea to product market fit (zero to one).
- Experience leading the development of products or features which leverage LLMs
- Builder at heart. Through a hobby or your profession, you are passionate about being hands-on and seeing your work come to life.
Location: This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation: The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200.00 - 259,000.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360.00 - 274,200.00
- Based in the San Francisco Bay area, California: $243,680.00 - 304,600.00