Account Manager (English & Chinese Speaking)

Job Overview

We are looking for an Account Manager to join our team in Hanoi, Vietnam. As a key member of our commercial team, you will be responsible for growing business by deepening client relationships, owning a portfolio of clients, and uncovering new opportunities in their supply chains.

Responsibilities

• Take ownership of business growth within your portfolio by upselling and cross-selling Flexport's supply chain and tech products
• Understand clients' business goals, industry, and Flexport's services to proactively close and deliver new solutions that deepen client relationships
• Serve as the client's trusted advisor, advocating for their needs internally and finding win-win solutions for both the client and Flexport
• Run regular client touch points and business reviews to demonstrate value, uncover new opportunities, and drive retention
• Work cross-functionally across Supply Chain Operations, Procurement, Implementation, and Trade & Financial Services teams to execute client strategy that maximises outcomes
• Proactively monitor client health to catch opportunities early and keep both client and business goals on track
• Champion product adoption by mastering the Flexport platform and showing clients how to get the most out of it

Requirements

• At least 5 years of experience in sales, account management, or supply chain operations
• Background in logistics, freight forwarding, or supply chain is highly preferred
• Client-service mindset with excellent communication and negotiation skills
• Strong organisational discipline and problem-solving ability
• Strategic vision combined with hands-on execution

Nice to Have

• Experience with retail, electronics, or tech verticals
• Global team collaboration
• AI adoption

Benefits

• Competitive base salary and performance bonus
• Guaranteed bonus to support your transition and integration into Flexport
• Superannuation
• Monthly health stipend
• Phone bill and travel reimbursement
• Company stock