Senior DaaS Delivery Consultant

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life.

As a Delivery Consultant, you will be an integral part of a growing team within the broader Data-as-a-Service organization. DaaS Delivery is responsible for implementation, as well as driving long-term customer satisfaction through bespoke solution delivery.

Responsibilities

• Develop and leverage expertise in ZoomInfo’s data assets to help shape the vision & strategy for bespoke customer solutions
• Support cross-functional teams from pre-sale through implementation, ensuring customers are extracting maximum value from data deliverables
• Act as the voice of the customer by advocating for client needs and partnering with Sales, Product & Engineering leadership across ZoomInfo’s enterprise and strategic customer base
• Enable clients to maximize the benefits of their ZoomInfo partnership through best practices, innovative thinking and process improvement
• Create and maintain artifacts such as templates for requirements documentation, statements of work and project plans to add scale and consistency across the Data-as-a-Service business
• Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
• Use technical skills, problem solving and business knowledge to deliver custom datasets to clients that meet or exceed their expectations
• Find creative solutions to problems when limited information is available
• Drive independent tasks and report on next steps and action items
• Manage multiple concurrent projects to completion with minimal guidance

Requirements

• Ideal candidate will have 2 to 5 years of experience in a technology setting with a focus on data
• A BS in a quantitative/analytical field (Mathematics, Statistics, Engineering, Computer Science, Economics) is a plus
• Experience with SQL, Microsoft Excel (formulas, pivot tables), or data analysis/visualization tools OR experience in a client service/support or technical advisory role (e.g. Solution Consultant/Architect, Technical Account or Implementation Manager, or equivalent)
• Highly resourceful and a go-getter attitude
• Excellent communication skills- oral, written, and visual
• You have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
• You have client-facing experience, preferably in the strategic and or enterprise space
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, product, and business development
• Customer obsessed mindset with a knack for understanding and solving problems using technology solutions
• Outstanding problem-solving skills, including the ability to meet and identify a business requirement with a technical solution

Benefits This is a Hybrid position, working a minimum of three days per week from one of our offices: Bethesda MD, Waltham MA, or Vancouver WA The US base salary range for this position is $100,000 - $130,000 + bonus + benefits