Description
This Systems Engineer position is within the Storage Operations Team and falls under Global Systems Support. You will support, certify, and document storage and backup infrastructure, as well as serve as a Level 2 escalation point for existing infrastructure.
Responsibilities:
- Work in a fast-paced environment while ensuring the uptime of Visa's products to customers
- Support, certify, and document storage and backup infrastructure
- Serve as a Level 2 escalation point for existing infrastructure
- Interact with Systems, Database, Engineering, Asset Management, Product Development, Operations, Audit and Risk, and various groups within Technology
Requirements:
- Minimum of 4 years' experience in storage support/administration
- Experience working in large, complex, enterprise datacenter environments
- Hands-on experience with EMC, HDS and IBM Midrange storage arrays
- Hands-on experience with Brocade and/or Cisco SAN Switches and Routers
- Hands-on experience with Isilon and/or NetApp NAS storage arrays
- Understanding of Backup technologies/VTL
- Hands-on experience with Symantec NetBackup and/or EMC Data Domain
- Knowledge of UNIX (Linux, AIX, Solaris), VMware or other hypervisors, and Windows operating environments
- Understanding of storage configuration, volume management and path management software tools (LVM, Native MPIO, EMC PowerPath, HDS HDLM, etc.)
- Knowledge of disaster recovery as it relates to storage systems and data recovery techniques, including disk replication, snapshots and disaster recovery best practices
- Ability to write technical design and build documentation for all aspects of Storage and Backup infrastructure
- Intermediate analysis and troubleshooting skills for the end-to-end storage and backup stack (VMs, hosts, SAN switches, Storage, and Recovery services)
- Experience in system monitoring tools and techniques for supporting SAN, NAS and Backups operations, alerting and remediation
- Scripting proficiency in both Windows and UNIX environments
- Excellent oral and written communication skills and strong inter-personal skills
- Strong ability to self-learn new storage technologies
- ITIL related certifications are preferred
Qualifications:
- 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience
- Bachelor's degree in Computer Science/Engineering or related field is preferred