Description
Charlotte Tilbury Beauty is seeking a Global Head of Pro to lead the company's global Pro Programme, a dedicated membership and revenue channel for makeup artists and approved beauty professionals.
The Global Head of Pro will own the global pro strategy, annual business plan, budget, forecast, and performance targets across revenue, profitability, recruitment, active membership, activation, frequency, AOV, category mix, and retention.
Key responsibilities include:
- Defining and strengthening the pro proposition, including eligibility, commercial terms, member benefits, and exclusive access
- Building and delivering the global pro recruitment strategy, working with regional teams, Education, PR, Events, academies, and Pro Artist ambassadors
- Owning the end-to-end pro member lifecycle, including onboarding, activation, replenishment, retention, reactivation, and VIP development
- Leading the pro-specific commercial calendar across NPD, core franchises, and professional moments
- Developing strategic relationships with beauty academies, professional bodies, industry events, and approved B2B partners
The ideal candidate will have significant experience in loyalty, membership, CRM, customer engagement, professional programmes, or B2B customer strategy roles, as well as experience operating in a global, multi-market retail, beauty, luxury, consumer, or eCommerce environment.
Benefits include:
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy
- Financial security and planning with pension and life assurance
- Wellness and social benefits, including Medicash, Employee Assist Programs, and regular social connects
- Dog-friendly workspaces
- Generous product discount and gifting