Renewals Manager

Job Description

We're seeking a Renewals Manager to join our Revenue team. As a Renewals Manager, you will own the full renewal cycle for an assigned book of business, partnering with Customer Value Managers, Sales, and Finance to protect and expand Mixpanel's recurring revenue.

Responsibilities

• Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency.
• Negotiate contract renewals using sound commercial judgment, building strategies that protect customer relationships while maximizing contract value.
• Maintain a rolling 90–120-day forecast; analyze renewal data regularly to identify trends, surface risk, and prioritize intervention.
• Engage decision-makers early to understand budget cycles, stakeholder maps, approval processes, and potential blockers.
• Identify risk signals proactively and partner with Customer Success, Deal Desk, Legal, Finance, and Sales to navigate complex situations and protect retention.
• Develop and present pricing and packaging proposals tailored to customer needs and growth stage.
• Articulate Mixpanel's differentiated value and defend against competitive pressures during renewal negotiations.
• Contribute to renewal process improvements and help build scalable playbooks for the team.

Requirements

• A track record of quota achievement in a renewals, account management, or sales role in a B2B SaaS environment.
• Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals.
• The ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction.
• Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization decisions.
• Experience partnering cross-functionally with CS, Finance, Legal, and Sales Ops to close complex deals.

Nice to Have

• Experience in product analytics, data tooling, or developer-facing SaaS.
• Familiarity with Salesforce, Gong, or similar CRM and forecasting tools.
• Background in value selling or outcome-based selling methodologies.

Compensation and Benefits

• The compensation range for this role is $93,500-$126,500 USD.
• Benefits include comprehensive medical, vision, and dental care, mental wellness benefit, generous vacation policy, enhanced parental leave, volunteer time off, and pre-tax benefits including 401(K).

Culture Values

• Make Bold Bets
• Innovate with Insight
• One Team
• Candor with Connection
• Champion the Customer
• Powerful Simplicity