Product Manager, Safe Change & Control Plane

Job Description

We are looking for a Product Manager to lead Safe Change for Cloudflare's control plane. In this role, you will define how customers preview, stage, roll out, monitor, and recover from configuration changes. You will also shape platform foundations that enable internal teams to deploy changes with higher confidence, stronger guardrails, and lower operational risk.

Responsibilities

• Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Develop the product vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set.
• Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
• Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate. Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Requirements

• 4+ years of previous product management experience
• Domain expertise in making deployment decisions based on data
• Distributed systems experience that allows you to drive the scaling strategy for deployment
• Experience presenting new products and features to customers
• Strong customer and stakeholder empathy
• Exceptional communication, presentation, organizational and analytical skills
• Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders
• Experience working with large and complex data sets
• Experience with telemetry pipelines and modern observability platforms
• Ability to communicate complex technical concepts to all audiences

Nice to Have

• BS/MS in a technology- or business-related field
• Experience with deployment platforms, release engineering, progressive delivery, feature flags, GitOps, IaC, or incident management
• Background in networking, security, CDN, edge computing, observability, or large-scale SaaS environments
• Hands-on experience with APIs, CLIs, telemetry tools, or scripting
• Experience building platform capabilities adopted by multiple product teams
• Experience working with enterprise customers subject to strict change-management, compliance, or data residency mandates

What Success Looks Like

A successful Product Manager will establish Safe Change as an adopted, trusted platform capability across Cloudflare. First-year success includes:

• A clear product strategy and roadmap for Safe Customer Change, aligned with internal rollout and control plane initiatives.
• Shipped customer capabilities for previewing and staging rollouts, backed by measurable adoption and safety metrics.
• Strong cross-functional partnerships with product and engineering teams integrating safe-change capabilities.
• A clear trajectory from near-term safety tooling to core control plane features.
• Measurable reduction in operational risk, redundant tooling, and execution ambiguity across change workflows.