Commercial Operations Associate

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

Responsibilities

• Manage end-to-end commercial operations workflows for complex and non-standard deals, including contract and pricing exceptions, DDQs, margin explainability, and contract-data backfills
• Triage Deal Review requests and manage approval processes
• Investigate and resolve discrepancies across commercial systems and source data to support accurate pricing, revenue, margin, and contract records
• Maintain accurate and timely contract data for priority accounts by reviewing, classifying, and backfilling relevant agreements into internal systems
• Coordinate the DDQ process with cross-functional dependencies with Sales, Finance, Legal, Product, Security, Compliance, and other subject-matter experts to resolve cases within agreed SLAs
• Monitor workflow performance and analyze recurring patterns, root causes, bottlenecks, and operational gaps to improve processes, approval playbooks, routing logic, and stakeholder enablement
• Build operational reporting and actionable insights to help stakeholders prioritize improvements and measure business impact
• Use AI-enabled tools responsibly to automate repetitive workflows, extract and classify data, identify patterns, prioritize work, and improve turnaround times while maintaining appropriate human-review controls

Minimum requirements

• Strong analytical and problem-solving skills, with the ability to investigate discrepancies, identify root causes, and use operational data to inform decisions and reporting
• Experience managing multiple deadline-driven workflows, approvals, and cross-functional dependencies
• Excellent written and verbal communication skills in English, with the ability to coordinate clearly with commercial, operational, and senior stakeholders
• Strong attention to detail, organization, and ability to maintain accurate documentation, controls, and data quality
• A process-improvement mindset, with the ability to identify bottlenecks, recurring issues, and opportunities to improve workflows
• Ability to quickly learn and apply commercial, pricing, contracting, and product processes, policies, and approval criteria consistently
• Practical experience using AI-enabled tools responsibly to streamline repetitive work, extract and classify information, generate insights, and improve turnaround times (Engineering-level technical expertise is not required)
• You enjoy working in an in-office environment with strong cross-team collaboration and support
• You have a user first mindset and are energized by the challenge of solving difficult problems
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user's challenges
• You are able to prioritize effectively, exercise sound judgment, and operate comfortably in ambiguous, fast-moving environments

Preferred qualifications

• Experience in commercial operations, deal management, deal desk, pricing operations, revenue operations, sales operations, or contract operations supporting complex commercial workflows
• Experience supporting non-standard agreements, pricing exceptions, approval processes, revenue controls, DDQs, contract review, or contract-data management
• Experience with Google Workspace, Salesforce, and/or other CRM, pricing, contract-management, approval, or case-management tools
• Demonstrated experience improving or automating operational workflows through AI-enabled, no-code, or workflow-management tools, while applying appropriate quality and human-review controls