Description
TradeNet is Singapore's key platform that enables businesses to import, export, and move goods through one of the world's busiest ports, currently supporting $970 billion in annual trade revenue.
As a Deputy / Assistant Director, Design Management - TradeNet, you will lead and shape end-to-end service journeys across multiple products that collectively support both internal and public users.
Responsibilities:
- Own end-to-end service design initiatives across one or more products, connecting across internal and public users
- Map and maintain a systems-level view of service journeys that span front-stage user interactions and back-stage operational, policy, and system processes
- Lead deep discovery efforts to uncover root causes, systemic gaps, and long-term opportunities
- Synthesise insights into clear service recommendations that influence roadmap decisions, trade-offs, and delivery priorities
- Develop and evolve key artefacts such as journey maps, service blueprints, and ecosystem models to guide both tactical delivery and long-term transformation
- Prototype and iterate low-fidelity service and interaction concepts in collaboration with UX designers
- Partner with product, engineering, policy, and business stakeholders to translate service intent into scalable, measurable outcomes
- Pilot new initiatives or tools in your work, mentor and grow designers in service design methods
Requirements:
- Bachelor's or Master's degree in Service Design, Human-Centred Design, or related field (or equivalent experience)
- At least 8 to 10 years of experience in service design or complex UX design
- Proven experience designing and shipping products with complex, ideally within multi-stakeholder or regulated environments
- Experience working in iterative and agile environments and teams, influencing product direction and prioritisation
- Strong systems thinking and ability to move from insight to recommendations to deliver
- Proficiency in tools such as Figma, Miro or similar service mapping and prototyping tools
- Strong facilitation skills and ability to lead cross-functional discussions with various teams and senior stakeholders
- Solid grounding in user research methods and insights generation
- Clear and persuasive communication skills, with the ability to simplify complex systems
- Analytical rigour, attention to operational detail, and comfort working within ambiguous environments