Principal Scrum Master

We are seeking a Principal Scrum Master to serve as a servant leader and coach to one or more cross-functional teams in their understanding of delivering valuable outcomes through modern delivery practices and product-centric operating model.

The successful candidate will coach teams on frameworks and methodologies, enabling them to adopt practices that enhance delivery flow, collaboration, and customer focus. They will facilitate team events, establish practices and norms, remove impediments, identify and manage risks and dependencies.

Key Responsibilities:

• Guides and coaches teams on modern delivery practices, product-centric operating model concepts, and principles, and provides developmental feedback to team members using a servant leadership style and leading by example.
• Supports Product Managers and teams in backlog refinement and release planning, and identifying tangible and measurable business outcomes across multiple teams.
• Fosters an environment of mutual respect and cooperation, transparency, and autonomy across teams.
• Facilitates continuous improvement processes and creates the right environment.
• Monitors and reports on teams' progress and metrics; establishes key metrics that impact value-driven delivery and indicate potential problems.
• Facilitates the creation and maintenance of the definition of done to ensure organisational standards are met for the solution.
• Guides team rules and norms and protects the teams from outside interference; removes impediments for the team or finds the right personnel to remove impediments.
• Coordinates with functional leaders to address cross-team dependencies, ensuring smooth execution across teams.
• Facilitates risk and dependency management across teams and products.
• Escalates issues with cross-functional impacts through structured channels and program governance.
• Supports portfolio-level prioritisation by surfacing delivery risks and cross-team blockers.
• Facilitates team collaboration events, as necessary, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Facilitates alignment and collaboration across teams by orchestrating cross-team planning, synchronisation, and continuous improvement events.

Competencies:

• Continuous Improvement
• Coaching and Mentoring
• Facilitation
• Technical Proficiency
• Problem Solving and Execution
• Manages Conflict
• Methodology Focus (Agile Knowledge & Assessment Skills)
• Driving Effective Outcomes
• Engaging with Impact
• Values Differences
• Ensuring Customer Success
• Manages People & Teams
• Directs Work