Description
Capital One's Enterprise Learning & Development team is looking for a Strategic Business Consultant to shape and deliver the learning and development strategy to support their Enterprise Services, Software, Business Cards & Payments, and enterprise Tech teams.
You will partner with key business and Human Resources (HR) leaders to design and implement learning initiatives for hundreds of associates spanning multiple job families within these lines of businesses.
The ideal candidate is a strategic learning partner who can seamlessly connect business objectives with learning solutions, translating strategic ideas into impactful, learner-centred experiences.
Responsibilities:
- Partner with Accountable Executives, HR leaders, and key business stakeholders to co-create the annual strategic learning agenda
- Collaborate with business partners to maximize knowledge sharing, peer learning, and optimise resource allocation
- Lead design and delivery of learning programs and iterate from feedback and data
- Project manage multiple initiatives, leading program teams and providing strategic support as needed
- Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary
- Own the measurement and evaluation strategy to ensure learning solutions deliver desired outcomes
- Collaborate on learner communications and external storytelling, sharing insights and outcomes about your work
Requirements:
- Experience educating, onboarding, and supporting large matrix organisations
- Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact
- Communicate effectively both written and verbally, with the ability to influence stakeholders at all levels
- Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
- High level of initiative, ownership, and a customer-centric mindset
- Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices
- Apply expertise in adult learning to shape learning strategy and products
- Comfort facilitating and leading training/workshops effectively, engaging at all levels
Basic Qualifications:
- Bachelor's Degree
- At least 3 years of experience in client-facing consulting
- At least 2 years of experience in learning and development
- At least 1 year of experience in project management
- At least 1 year of experience in learning strategy creation
Preferred Qualifications:
- 5+ years of experience advising and influencing leadership
- 5+ years of management consulting experience
- 3+ years of experience in strategy creation
- Familiarity with change management
- Experience facilitating across a variety of modalities including in-person and virtual programs
Benefits:
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being