Description
As Health Club Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club.
You will oversee the day-to-day operations of the Health Club, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals that reflect Soho Health Club's standards.
Main Duties:
- Build and lead a best-in-class fitness team, including trainers, instructors and Health Club staff
- Manage recruitment, onboarding, performance reviews, training and development
- Promote high team morale and retention through motivation, coaching and recognition
- Set clear expectations and ensure all staff uphold brand and service standards
- Conduct regular team meetings and manage team schedules effectively
- Ensure the team consistently delivers exceptional service and memorable experiences
Productivity:
- Oversee scheduling of classes, personal training sessions and Health Club floor support
- Maintain Health Club presentation and ensure all equipment is clean, functional and safe
- Monitor member feedback and usage data to enhance Health Club programming and member engagement
- Drive participation in group fitness classes and PT sessions
- Collaborate with other teams to ensure seamless cross-referrals and guest experiences
- Lead on key initiatives and activations that align with Soho Health Club's ethos and goals
Financial Control:
- Support the delivery of budgeted targets, KPIs and revenue opportunities
- Achieve KPIs for class programming and PT sales
- Ensure staffing, scheduling and resources are optimised to reflect business needs
- Monitor and control operational costs while maintaining exceptional standards
- Analyse member usage, sales data and feedback to inform business decisions
- Track and report on member engagement, trainer productivity and class occupancy
Standards:
- Maintain a high level of safety, cleanliness and professionalism across the gym
- Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
- Uphold all health and safety procedures including risk assessments and incident reporting
- Ensure Health Club staff are trained in safety procedures and certified where necessary
- Monitor and evaluate team standards using feedback tools and internal audits
- Set an example by maintaining a visible presence and actively engaging with members on the floor
Marketing & Member Engagement:
- Work with the marketing team to develop campaigns that drive usage and increase member engagement
- Create monthly community fitness programming
- Host events, workshops or wellness activations to build community within the Health Club
- Proactively gather and act upon member feedback to continuously improve offerings
Business Development:
- Identify trends in the fitness and wellness industries and introduce innovative programming
- Build partnerships with fitness brands, guest trainers and wellness experts
- Regularly review the class schedule and fitness offering to ensure relevance and variety
Requirements / Qualifications:
- 5+ years' experience in a high-profile fitness or wellness environment, ideally within a members' club or hospitality setting
- Personal Training certification
- Strong leadership with proven success in recruitment, training and performance management
- Strategic, target-driven and results-oriented
- Excellent organisational and communication skills
- Collaborative and comfortable working cross-functionally
- Highly adaptable, hands-on and solutions-focused
- Passionate about fitness, with high standards of service delivery