Database Support Engineer (AMER)

We're looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform.

You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

Responsibilities

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
• Ask smart, targeted questions that turn incomplete reports into actionable cases.
• Communicate clearly and empathetically with users of all levels,especially during high-impact or time-sensitive situations.
• Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
• Mentor junior team members and help raise the overall bar for support quality.

Requirements

• Experience: 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
• Postgres Expertise: Deep knowledge of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
• Performance: Strong in high-performance SQL and query optimization.
• Troubleshooting: Comfortable troubleshooting complex setups, including multi-tenant schema patterns.
• Distributed Systems: Ability to debug edge functions and understand distributed system behavior when failures get tricky.
• Data Integrity: Experience handling data migration issues and recovering safely.
• Cloud Infrastructure: Hands-on experience with cloud hosting providers like AWS.
• Technical Environment: Comfortable in terminal and Linux environments.
• Mindset: Thrive in high-volume situations and can form/test assumptions quickly.

What We Offer

• Fully Remote: We hire globally and provide a WeWork membership or co-working allowance.
• ESOP: Every team member receives equity ownership in the company.
• Tech Allowance: Budget to set up your ideal work environment.
• Health Benefits: 100% of health insurance for employees and 80% for dependents.
• Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible Work: Asynchronous operation and trust to manage your own time.
• Professional Development: Annual education allowance to spend on learning.