Senior Operations Analyst, User Safety & Risk Operations

We are seeking a Senior Operations Analyst to take on complex, ambiguous safety and risk problems and turn them into practical operational solutions that can scale. This is a senior individual-contributor role for a versatile operator who is comfortable moving between queues, investigation, analysis, workflow design, hands-on execution, and cross-functional leadership.

The base pay offered is $252K – $280K, with generous equity, performance-related bonus(es) for eligible employees, and the following benefits:

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Responsibilities:

• Take ownership of ambiguous, high-priority safety and risk problems: define the problem, gather the right evidence, choose a practical path, drive execution, and close the loop.
• Analyze structured and unstructured data, both quantitative and qualitative.
• Build and test lightweight workflows, tools, automations, and decision aids that improve speed, quality, and consistency, then iterate based on real-world use.
• Turn one-off insights and manual work into scalable operating mechanisms without adding unnecessary process or complexity.
• Lead sensitive investigations, incident response, or launch-readiness work, including safety workflows, human review, escalation paths, partner coordination, and operational monitoring for product launches or cloud deployments.
• Work directly with cross-functional and external partners to clarify ownership, resolve operational gaps, and turn incomplete signals into clear recommendations and decisions.
• Measure whether the work is improving outcomes,such as quality, speed, coverage, operator effort, or risk reduction,and adjust quickly when it is not.
• Help junior operators build judgment and independence through coaching, calibration, and reusable tools.

Requirements:

• 8+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field.
• A track record as a scrappy generalist who can enter an unfamiliar problem, learn quickly, and deliver with limited structure or support.
• Highly data savvy, including the ability to make sense of messy qualitative or unstructured information and combine it with quantitative evidence.
• Technically fluent and hands-on with AI tools, dashboards, and data tooling, and can build or prototype practical solutions without waiting for a dedicated technical team.
• Operate independently, make clear tradeoffs, and maintain momentum as priorities and requirements change.
• Think in systems: you look beyond the immediate task and build approaches that can be repeated, measured, and operated by others.
• Exercise strong judgment in sensitive situations involving user impact, policy, legal risk, technical constraints, and business priorities.
• Communicate clearly and directly, especially in writing, and can drive decisions across teams without formal authority.