Description
As a Fraud Analyst (Pre-Pay) within the Payment Integrity Department at Cigna Healthcare, you will be directly supporting Cigna's affordability commitment within Cigna International's business.
This role is responsible for identifying and preventing fraudulent, wasteful and abusive expenses from around the globe and supporting the Payment Integrity FWA Team with client reporting.
Responsibilities:
- Manage Team mailbox and respond or direct enquiries appropriately.
- Act as initial review point for possible fraudulent claims.
- Identify claims with potential waste and abuse.
- Provide initial review and research to help determine if claims require further investigation to determine possible fraudulent activity.
- Contact providers requesting documents and confirming information.
- Uphold documentation and process standards.
- Partner with cost containment teams in other geographies to share best practices.
- Participate in projects to improve business processes.
- Ensure team savings are tracked and reported accurately.
- Partner with Payment Integrity teams in other locations to share FWA claiming schemes.
- Partner with Data Analytics team in building future FWA triggers automation.
- Support the production of investigation reports to internal and external stakeholders by compiling and storing evidence appropriately.
Skills and Requirements:
- Experience of fraud investigation strongly desired.
- Minimum of 2 years of health insurance or health care provider experience.
- Competent in processing or investigating claims on Diamond.
- Knowledge of claims coding, regulatory rules and medical policy.
- Medical/paramedical qualification is a definite plus.
- Demonstrated strong organization skills.
- Strong attention to detail.
- Ability to quickly learn new and complex tasks and concepts.
- Critical mind-set with ability to identify cost containment opportunities.
- Excellent verbal and written communication skills.
- Ability to balance multiple priorities at once and deliver on tight timelines.
- Flexibility to work with global teams and varying time zones effectively.
- Confidence to deal with internal stakeholders and ability to work with a cross-functional team.
- Strong organization skills with the ability to juggle priorities and work under pressure to meet tight deadlines.
- Fluency in foreign languages in addition to fluent English is a strong plus.