Account Manager - UK/I

This is a builder's role as an Account Manager at ElevenLabs, responsible for owning both technical depth and commercial outcomes for customers across the UK and Ireland region. The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or Technical Account Management, supporting complex B2B SaaS, Developer Tools, or AI/ML products.

Responsibilities:

• Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents
• Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving
• Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion
• Spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue

Requirements:

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
• Proven experience of owning and managing a defined Book of Business
• Fluent in English
• Proven experience working across the UK & Ireland market
• Familiarity and experience with building and deploying AI agents
• Strong builder mindset
• Familiarity and experience with API Integrations
• Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
• Excellent problem-solving, technical, and analytical skills
• Strong communication and interpersonal skills

Benefits:

• Innovative culture
• Growth paths
• Learning & development support
• Social travel stipend
• Annual company offsite
• Co-working stipend