Description
We are seeking a Specialized Client Success Analyst to join our Client Services team in Tokyo, Japan. As a Specialized Client Success Analyst, you will provide technical and operational support to Acquirer partners and online/offline merchants using Value Added Products and services.
Responsibilities:
- Act as primary technical point of contact for Acquirer partners, addressing technical challenges and payment system-related questions
- Manage partner/merchant escalations until issues are resolved
- Configure internal systems for effective processing
- Collaborate with engineers and technology experts to resolve issues
- Monitor accounts for optimal transaction performance
- Advocate for product enhancements
- Maintain expert knowledge of Value Added Products and services
- Build good business relationships with internal/external partners
Requirements:
- 5+ years of experience in client services, customer support, or account management within financial services, payments, or technology
- Prior experience with payment processing systems is strongly preferred
- Strong understanding of technical concepts and system requirements
- Excellent troubleshooting and debugging skills
- Ability to manage multiple priorities and perform well under pressure
- Excellent written and verbal communication skills in Japanese and English
Preferred Qualifications:
- Strong understanding of technical concepts, programming languages, and markup languages
- Experience in risk mitigation methodologies
- Proven experience in project management
- Experience supporting web-based applications
- Knowledge of network protocols, infrastructure, and system architecture