Description
We are seeking a Manager, Hardware Sustaining Engineering to lead a team of 4-6 hardware sustaining engineers. The successful candidate will provide direct and ongoing leadership, coach and mentor team members, and manage multiple concurrent failure analysis and design change projects.
Responsibilities:
- Provide direct and ongoing leadership for a team of 4 - 6 hardware sustaining engineers. Coach and mentor team members for high performance and career growth.
- Manage multiple concurrent failure analysis and design change projects. Manage priorities, allocate resources, track progress and drive to closure on schedule.
- Engage with customers and support teams to review, investigate and resolve customer escalations related to HPE networking hardware.
- Author RCCA (Root cause / Corrective Action) and other hardware quality related reports. Present on RCCA and other HW Quality topics to customers and HPE stakeholders.
- Drive proactive quality improvement in new products and NPI processes through closed loop corrective actions and feedback into design teams.
- Collaborate with Supply Chain and Component Engineering to address component EOL (end-of-life) replacement, second source, and value engineering priorities.
- Collaborate with Manufacturing, CM (Contract Manufacturing) and ODM teams to resolve critical issues seen in manufacturing and ensure production hardware quality.
- Track team performance through regular engagement, one-on-one's and OKRs.
Minimum Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Science or equivalent.
- Experience in a hardware design or failure analysis role including 3+ years leading and managing a hardware engineering team
- Skilled in coaching, team building and supporting career growth of team members.
- Experience in high-speed digital hardware design, test and de-bug.
- Expertise in hardware quality, failure analysis, root-cause/corrective action (RCCA),
- Demonstrated success in managing multiple concurrent programs and priorities and delivering results on schedule.
- Ability to interact and collaborate effectively with cross functional teams across multiple geographies.
- Excellent verbal and written communication skills and experience communicating with executive leadership and major customers.
Preferred Qualifications:
- Master’s Degree in Electrical Engineering, Computer Science or equivalent.
- 5 years or more in a team manager role with direct reports.
- Strong customer focus, and ability to act as "voice of customer" in driving HW quality, reliability and serviceability goals
- Familiar with schematic and FPGA design, PCB layout, and manufacturing processes flow.
- Experience working with CM and ODM partners across the world to investigate and remediate HW quality issues.
- Skilled at compiling and analyzing data, working with quality metrics, dashboards (Tableau) and OKRs.
- Familiarity with networking hardware components, interfaces, and systems. Ability to review system level test plans and test results and distill down to hardware specifics.
- Experience with product-lifecycle change management tools such as Agile PLM.
What We Can Offer You: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. We also invest in your career because the better you are, the better we all are.