Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything we do.
As a Pharmacy Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist patients and customers to deliver an exceptional experience. You will assist the pharmacy team to ensure that pharmacy operations run smoothly, patients' prescriptions are filled promptly, safely, and accurately, and provide caring service that exceeds patient expectations.
Responsibilities:
- Live our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
- Follow pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment
- Contribute to positive patient experiences by showing empathy and genuine care
- Complete basic inventory activities, such as accurately putting away medication deliveries and completing cycle counts
- Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback
- Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
- Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
- Deliver additional patient healthcare services, such as immunizations and point-of-care testing, where allowable by law and supported by required training and certification
If permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:
- Complete additional licensure and training requirements to obtain Technician Immunizer status
- Educate patients about the importance of vaccines and refer patients to the Pharmacist-on-duty for vaccination questions
- Monitor for and respond to adverse reactions
- Review and collect patient information
- Monitor and manage vaccine supplies
Requirements:
- Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
- State-level licensure and national certification requirements vary by state
- Regular and predictable attendance, including nights and weekends
- Ability to complete required training within designated timeframe
- Attention and focus, with the ability to concentrate on a task over a period of time and pivot quickly from one task to another
- Customer service and team orientation, with the ability to actively look for ways to help people and notice and understand patients' reactions
- Communication skills, with the ability to use and understand verbal and written communication to interact with patients and colleagues
- Mathematical reasoning, with the ability to use math to solve a problem
- Problem resolution, with the ability to identify challenging patient or colleague interactions and choose the best course of action
- Physical demands, including mobility, lifting, scanning, and bagging items
Preferred Qualifications:
- 1-3 years previous experience as a Pharmacy Technician
- Previous experience in a pharmacy, retail, medical, or customer service setting
- Ability to work in the home store and across the market in other locations to meet business needs
Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources