Description
We are seeking a Technical Architect to join our 'AI for Field Service' Team. As a Technical Architect, you will collaborate with customers and implementers to conceptualize, design, and effectively implement AI solutions for field service scenarios.
Responsibilities:
- Collaborate with customers and implementers to conceptualize, design, and effectively implement AI solutions for field service scenarios
- Develop and implement technical requirements by working closely with customers
- Define customer's Key Performance Indicators, collaborating with operational managers while leading business workshops
- Design and conduct simulation experiments and find best fitting optimization techniques to align with customers' defined Key Performance Indicators
- Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals
- Analyze customers' data using AI and dedicated tools to pinpoint operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations
- Lead technical programs for crafting and implementing complex Field Service use cases to meet customer business objectives
- Drive innovation by advancing the practice's expertise through the development of tools and methodologies
- Keep up to date on the latest advancements of product capabilities, while working in close collaboration with the Product team, towards co-innovation.
Requirements:
- Bachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
- Extensive Experience in the Field Service Domain
- 3 or more years of experience in customer-facing, leading roles in global organizations
- 3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data
- Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
- Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities
- Ability to travel, as the job requires (estimated at 20-30%)
Benefits:
- Unleash Your Potential: Our benefits and resources support you to find balance and be your best
- AI agents accelerate your impact so you can do your best
- Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love