Description
Adyen is a financial technology platform that provides payments, data, and financial products in a single solution for large businesses like Meta, Uber, H&M, and Microsoft. As a Principal Product Manager, AI-Native Merchant Experiences, you will own the AI assistant that works on a merchant's behalf across Adyen, helping them operate more efficiently and effectively.
The world's largest businesses run on Adyen, and the platform handles payments, financial products, and commerce workflows across dozens of markets and hundreds of payment methods. Your mission will be to build an AI assistant that can find and read merchant data, provide insights, take real actions, and know its limits.
Your responsibilities will include:
- Setting the vision for how merchants will run their business on Adyen through an assistant that works alongside them
- Building AI Assistant capabilities, deciding what it can do on a merchant's behalf and how it strings work together
- Shipping capabilities from idea to production, driving measurable results for customers and Adyen
- Setting the bar for quality and safety, defining what good looks like for merchant-facing agentic capabilities at Adyen
- Enabling teams across Adyen to build into your surface, getting product teams contributing capabilities to a shared foundation
- Galvanizing cross-functional teams across product, design, engineering, analytics, commercial, marketing, and legal to move with velocity
- Going deep with customers and data to pressure-test strategic choices and ensure solutions customers genuinely use and value
To be successful in this role, you will need:
- AI-forward product sensibility and experience, with hands-on experience shipping AI-native product experiences
- A proven track record of impact, having built and scaled customer-facing products with material business impact
- Strategic thinking, with a track record of translating customer needs and commercial priorities into multi-quarter product strategies
- Product execution skills, with the ability to drive complex programs spanning multiple teams and ship with velocity
- The ability to excel in ambiguity, taking open-ended business problems and turning them into clear strategy and high-velocity execution
- Analytical rigor, setting clear metrics and using data to align on priorities and measure impact
- Cross-organisational leadership skills, driving adoption of shared capabilities across teams
- The ability to create simplicity on top of complexity, shipping clear experiences on top of complicated systems
- Customer obsession, with a passion for understanding payment operations, finance, and support teams at large businesses
- 5+ years of experience building customer-facing products in high-growth tech or fintech environments
The annual base salary range for this role is $330,000 - $462,000, with a total compensation package including equity, 401(k), health, dental, vision, and more.
The role is based in San Francisco, and the company expects employees to work in-office at least 3 days a week.