Description
At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it.
As Flexport continues to scale its operations across LATAM, São Paulo is opening as our newest office in the region, and Flexport's first in Brazil. You'll be one of the first local hires on the ground, part of the initial cohort that stands up this office from scratch.
As an Operations Associate, you'll play a critical role in Flexport's mission: to make global trade so easy there will be more of it. You'll focus on building that business in Brazil, working in a highly cross-functional environment alongside clients, local partners, ocean and air carriers, port and airport terminals, trucking providers, customs brokers, and teams across the company.
Your responsibilities will include:
- Owning end-to-end operations across ocean, air, and trucking for both import and export shipments into and out of Brazil
- Overseeing partner performance on day-to-day shipments
- Building the operational performance framework, processes, and tools to improve how we operate in Brazil
- Mapping the import and export processes into and out of Brazil
- Acting as a trusted advisor and coach to the Flexport team worldwide
- Solving client issues quickly and keeping operations running smoothly
To succeed in this role, you should have:
- Bilingual skills in English and Portuguese, with Spanish a plus
- A bachelor's degree
- 2+ years of experience in logistics, freight forwarding, supply chain or ocean carrier operations
- Strong analytical skills, with experience building and refining dashboards to track performance
- Excellent communication, organizational, and cross-functional collaboration skills
- Proven problem-solving skills, with the ability to run deep dives and identify root causes
- An entrepreneurial mindset, with a strong track record of driving results and innovation