Resident Operations Director (2027-2028)

Job Overview

We are seeking a Resident Operations Director to join our team at Zeta, a network of schools across the Bronx, Upper Manhattan, and Queens. As a Resident Operations Director, you will play a critical role in building the next chapter of educational excellence.

Key Responsibilities

• Complete an intensive 6-to-12-month residency designed to prepare you to become the Operations Director of a Zeta school.
• Serve as a full-time member of an established School-Based Operations Team, learning alongside experienced school and operations leaders while contributing meaningfully to daily execution.
• Take on increasing ownership of school operations, building the judgment, technical knowledge, and leadership skills required to oversee a full school operations function.
• Lead high-impact school-based and network-wide projects, managing work from initial problem diagnosis through execution and measurable results.
• Strengthen systems for safety, facilities, and daily school operations, helping create a secure, welcoming, and exceptionally well-run environment for students, staff, and families.
• Use data to identify gaps and improve operational systems, balancing immediate execution with long-term planning and continuous improvement.
• Develop the people leadership and cross-functional partnership skills needed to lead an operations team and serve as an effective member of a school leadership team.
• Drive execution of the school’s Zeta Operational Excellence (ZOE) Action Plan to maintain a score of at least 90%, using data to set monthly priorities and partnering closely with school leadership and Network-level teams.

Requirements

• A Bachelor’s degree
• A minimum of 4 years of professional experience leading complex projects, teams, or operational work in a high-performing environment
• Strong project management and execution skills, with the ability to manage competing priorities and drive work through completion
• A systems-minded approach to the work, with the ability to identify gaps, anticipate needs, solve root causes, and improve how work gets done
• Strong judgment and the ability to respond to challenges with urgency, ownership, and solutions-oriented follow-through
• Deep alignment with Zeta’s mission and a student-centered approach to learning
• Experience in K-12 education or school operations is preferred but not required

Benefits

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan; Zeta offers matching contributions toward your savings
• Competitive compensation
• Relocation support to help eligible candidates make the move to New York City
• Monthly stipend for wellness and lifestyle expenses
• Four live therapy sessions per month through Talkspace and a free Headspace subscription
• MacBook Air and specified monthly reimbursement for use of a mobile phone
• Fully stocked team spaces with snacks and quality coffee
• Zeta swag, team outings, and some of NYC’s finest sweet treats handpicked from our CEO
• Books and resources for professional development