Description
We're looking for a consultant to join our premium concierge service team. As a consultant, you will be responsible for communicating with clients via chat, phone, and email to help resolve issues and provide support.
Responsibilities:
- Communicate with clients via chat, phone, and email to help, solve problems, and provide support
- Search for required information in open sources to become a master of quick and accurate research
- Create a great experience for each client with attention, care, and a touch of service magic
- Adhere to information security principles when working with confidential data
- Collaborate with a multicultural team of specialists from various fields
Requirements:
- Fluent Ukrainian speaking and writing skills
- Ability to explain complex things simply and clearly
- Experience in customer communication (in-store, online, or via DMs)
- Attention to detail and ability to search for answers
- Multitasking and focus
- Positive attitude and responsibility
Nice to have:
- English language skills
- Knowledge of CRM systems
- Experience with ticket monitoring on Booking/Skyscanner
We offer:
- Flexible schedule with adaptation possibilities
- Creative and unique art-office in Kyiv
- Safety measures, including a shelter
- Taxi expense compensation
- Dollar compensation
- KPI-based rewards
- Friendly bonus system
- Paid intensive training
- Management focused on your progress and long-term cooperation
- Favorable conditions for self-development