Description
The Customer Experience (CX) team at Cisco is looking for a Customer Delivery Architect to serve as a trusted technical advisor to customers. You will lead the strategy, design, and implementation of sophisticated Data Center and networking solutions that drive business outcomes.
Key responsibilities include:
- Translating customer business requirements into scalable architectures
- Influencing technology transitions at the highest levels
- Collaborating with Cisco account teams, partners, and multi-functional groups to align solution designs with customer goals
- Acting as the primary escalation point for sophisticated problem resolution
- Developing and contributing digital intellectual capital, repeatable delivery frameworks, and knowledge-sharing practices
- Creating and sharing intellectual property, including digital intellectual property
- Providing mentorship to the CX technical communities
Requirements:
- BS/BE/BTech degree or equivalent with 15+ years of experience in a similar job role
- Experienced in customer-facing roles, including pre-sales and/or service delivery roles
- Any Data Center related certification (CCIE, CCNP VCP, etc.)
- Strong drive for continuous learning
- Inspiring leader who can showcase the value of Cisco solutions and services
- Ability to develop high-level migration and delivery strategies
- Strong Nexus 2K/5K/7K/9K platform knowledge and experience
- Experience in designing Data Center solutions from traditional DC standalone Nexus design to VXLAN Fabric-based SDN solutions
- Technical understanding and experience in solutions involving network services appliances
- Knowledgeable and experienced in cloud computing, building multi-cloud and hybrid-cloud solutions
- Knowledge of Python, Ansible, etc.
Preferred qualifications:
- Knowledge of IAC tools like Ansible, Terraform, CloudFormation, etc.
- Familiar with virtualization and container environments
- Possess extensive technical knowledge of at least two technology domains
- Proven ability to mentor and develop Senior engineers
- Experience leading high-visibility strategic consulting engagements