Senior ServiceNow Developer

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

Join our ServiceNow Engineering Team as a Senior ServiceNow Developer, where you will play a key role in developing and implementing ServiceNow solutions that align with our business goals.

Responsibilities:

• Design and build across the platform
• Flow Designer workflows, business rules, UI policies, and Service Portal / UI Builder experiences spanning ITSM, HRSD, and CMDB.
• Build and maintain integrations between ServiceNow and the rest of our stack using IntegrationHub, REST/SOAP.
• Take Now Assist and Moveworks from pilot into production - configure AI skills and agents, tune them against real ticket data and put sensible guardrails around what they're allowed to do.
• Own the quality on your work: code reviews, unit testing, clean update sets and smooth family upgrades every year.
• Document what you build so the next developer doesn't have to reverse-engineer it.

Requirements:

• 5+ years building on ServiceNow
• Solid JavaScript, plus real fluency with the platform data model and Flow Designer.
• Hands-on integration and automation experience - REST/SOAP, IntegrationHub, OAuth.
• Experience in ITSM plus at least one more module: HRSD, CMDB/CSDM, ITOM, etc.
• Clear written and spoken communication.
• Experience with Moveworks and Now Assist is a huge PLUS.

Benefits:

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave