Description
We are seeking a ProdOps Engineer to spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.
Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities
- Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Basic/ Essential Qualifications:
- Managing and supporting Azure and M365 Tenant environments.
- Administering Exchange and Proofpoint email security solutions.
- Scripting and automating tasks using PowerShell.
- Experienced in Citrix cloud environments.
Desirable skillsets/ good to have:
- Experience using monitoring and backup tools such as Splunk, ESAAS, and Rubrik.
- Strong communication and interpersonal skills to collaborate effectively across teams.
- Scripting experience knowledge would be added advantage.
- Good to have knowledge of Copilot, Cyber Resiliency and Splunk cloud.
- GCP as a recovery platform.