Description
HP's Customer Support & Services On-site Delivery organization works with customers to effectively manage their IT needs across their businesses worldwide.
As a Field Technical Support Representative, you will be crucial to post-sales service delivery, involved in the repair of HP Print and Graphics Hardware and Personal Computers, as well as exposure to networking products and operating systems.
Your main responsibilities will include:
- Repairing printers, MFPs, and other HP products on-site at customer locations
- Providing high-quality onsite hardware support service to a large customer base
- Interacting with customers to ensure a high level of customer satisfaction
- Establishing and promoting professional business relationships with customers
- Configuring system hardware, software, and network components
- Performing installations, reinstallations, maintenance, and repairs on customer equipment
- Providing advanced product support for volume products
- Solving technical problems on assigned hardware and software platforms
To be successful in this role, you will need:
- A minimum of a vocational/diploma/associate degree in a technical field, equivalent with 2-4 years of working experience in related fields, or a degree holder with 1-2 years of relevant working experience
- A valid Alberta driver's license
- The ability to lift 50 pounds regularly
- Hardware troubleshooting skills
- Relevant product/company knowledge
- Strong analytical and technical problem-solving skills
- Strong and professional communications skills
- Fundamental presentation skills
- Ability to gather relevant information systematically and solve problems
- Ability to build and maintain ongoing relationships with customers, peers, and support partners
The typical base pay range for this role is $60,000 to $65,000 CAD annually.