Description
Electronic Arts打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。
Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands. We inspire, connect, and engage fans through meaningful experiences that extend beyond gameplay. Within Fan Care, the Game Lifecycle Management team partners across Studios, Community, Product, Self-Service, Live Operations, and Fan Intelligence to align strategies that improve fan experiences throughout a game's lifecycle.
As a Strategy & Program Management Intern, you'll support the Game Lifecycle Manager Team. Within Fan Care, the Game Lifecycle Management team acts as the bridge to game development teams, aligning strategies that improve fan experiences throughout a game's lifecycle. This role will work on strategic initiatives that improve how cross-functional teams work together to deliver exceptional fan experiences. Rather than owning a single project, you'll help bring structure to complex problems by organizing information, facilitating collaboration, and synthesizing insights from across the organization into actionable recommendations.
This role is ideal for someone who enjoys systems thinking, thrives in ambiguity, and can identify patterns across multiple sources of information to help teams make better decisions.
Responsibilities
- Support strategic planning and cross-functional initiatives across multiple EA game franchises.
- Partner with the Game Lifecycle Team to prepare workshops, document outcomes, and drive follow-up actions across partner teams.
- Gather and synthesize feedback into clear themes and actionable insights.
- Identify patterns, dependencies, and opportunities across multiple workstreams to support strategic decision-making.
- Create executive-ready templates that communicate complex information clearly and can be used broadly across the org.
- Maintain program documentation, action trackers, and strategic deliverables to help teams stay aligned in a fast-paced environment.
- Help improve team processes by identifying opportunities to streamline collaboration, planning, and information sharing as well as making recommendations and executing where possible.
Requirements
- Currently pursuing a Bachelor's or Master's degree in Business, Strategy, Customer Experience, Operations, Human-Centered Design, Analytics, Communication Science, or a related field. Must graduate no earlier than December 2027.
- Strong systems thinking and analytical skills with the ability to connect information across multiple teams and perspectives.
- Excellent written communication and presentation skills.
- Ability to synthesize large amounts of qualitative and quantitative information into concise, actionable insights.
- Comfortable working in ambiguity and adapting to evolving priorities.
- Highly organized with strong attention to detail and follow-through.
- Proficiency with PowerPoint, Google Slides, Excel, or similar productivity tools.
Preferred Qualifications
- Experience facilitating workshops, group projects, or cross-functional collaboration.
- Familiarity with project or program management tools such as Miro, Jira, Asana, Airtable, or Confluence.
- Experience conducting research or analyzing customer feedback.
- Passion for gaming, digital products, customer experience, or strategy.
Benefits
Electronic Arts offers a comprehensive benefits package that includes medical insurance, mental health support, retirement savings, paid time off, family leave, free games, and more. The package is tailored to meet local needs and supports overall well-being, including physical, emotional, financial, and professional health.
Learning Outcomes
During this internship, you'll gain experience in:
- Strategic planning and program management
- Cross-functional collaboration and stakeholder management
- Systems thinking and organizational design
- Executive storytelling and communication
- Customer and fan experience strategy
- Insight synthesis and recommendation development
- Operating within a large-scale, matrixed organization