Leave of Absence - Senior Manager

The Boeing Company is seeking a Leave of Absence - Senior Manager to join the team in Seattle, WA or Mesa, AZ.

This manager will lead Leave of Absence (LOA) and internal Time and Attendance Operations to deliver accurate, compliant, efficient, and employee-focused services. The Senior Manager leads teams, strengthens cross-functional partnerships, and drives measurable improvements in employee and manager experience.

Position Responsibilities:

• Provide operational accountability for leave services administered by third-party administrators
• Lead vendor performance reviews and monitor service-level commitments
• Coordinate complex escalations and significant service failures
• Oversee accuracy of leave data and integrations with HR, Payroll, Benefits, and Time and Attendance systems
• Partner with policy owners, Legal, Human Resources, and Benefits to ensure operational practices support leave requirements and company policies
• Drive improvements to employee communications, digital experiences, manager support, and self-service capabilities
• Oversee operational readiness, testing, implementation, and stabilization of vendor, process, and technology changes
• Maintain quality assurance, audit controls, risk monitoring, and issue-management processes
• Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations
• Partner closely with Payroll to support timely, accurate pay-related data and resolution of timekeeping exceptions
• Coordinate with HR Technology, Labor Relations, and business operations on system issues, policies, collective bargaining requirements, and process changes
• Establish performance metrics and quality controls for accuracy, transaction timeliness, backlog, and issue resolution
• Lead root-cause analysis and improvements that reduce manual work and avoidable employee and manager effort
• Support timekeeping system enhancements, testing, implementation, and post-launch stabilization
• Define and monitor operational Key Performance Indicators (KPIs), service standards, and improvement priorities
• Use service data, employee feedback, and issue trends to identify systemic problems and improve end-to-end experiences
• Improve process documentation, controls, cross-functional handoffs, and operational resilience
• Partner with technology teams to identify automation, AI-enabled support, and digital simplification opportunities
• Balance ongoing service delivery with resource capacity, risk reduction, and transformation initiatives
• Serve as the primary operational leader for third-party LOA service performance and governance
• Build effective relationships with Payroll, Benefits, HR Technology, Legal, Labor Relations, Employee Relations, and business stakeholders
• Translate operational issues into clear recommendations, decisions, corrective actions, and executive updates
• Lead coordinated response to significant service disruptions, integration failures, and employee-impacting issues
• Lead, coach, and develop operational teams and people leaders; set priorities, goals, and performance expectations
• Build a culture of accountability, service excellence, collaboration, and continuous improvement
• Develop capabilities in vendor governance, analytics, issue management, process improvement, and digital delivery
• Guide teams through organizational and operational change while sustaining engagement and performance

Basic Qualifications (Required Skills/Experience):

• 10+ years of experience managing leave of absence or absence management
• 5+ years of experience in benefits, compensation, and/or international HR operations
• 5+ years of experience managing or leading people or teams
• Experience addressing both customer, internal, and employee escalations
• Experience leading process evaluation and improvements
• Experience in payroll and/or timekeeping
• Experience with stakeholder management and the ability to translate business needs into technical requirements and acceptance criteria

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or equivalent combination of education and relevant experience
• Experience overseeing outsourced leave administration in a large enterprise; experience with Alight or comparable providers
• Experience leading Time and Attendance operations for large or geographically dispersed workforces
• Experience supporting union-represented populations and collectively bargained requirements
• Experience with enterprise HRIS, timekeeping platforms, payroll interfaces, and data integrations
• Experience with vendor transitions, system implementations, automation, and employee experience improvements

Pay & Benefits:

• Summary pay range: $142,800 – $207,000
• At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.