Supervisor, Aircover

We are seeking a Supervisor, Aircover to join our Global Operations team. As a Supervisor, you will be directly accountable for the performance of your team of assigned specialists and will work to drive efficiency and quality in collaboration with peers and cross-functional stakeholders.

Key Responsibilities:

• Manage day-to-day operations of your team, driving key performance indicators and maintaining team support and wellness.
• Handle escalated and complex investigations, urgent escalations, property damage claims, and personal safety concerns.
• Foster employee happiness by being a human leader, creating team connections, and providing regular performance feedback.
• Develop and refine a working knowledge of all workflows and train your team to ensure high-quality performance.
• Think critically and evaluate policies and procedures to increase efficiency and customer satisfaction.
• Serve as a Point of Contact for urgent or sensitive cases.

Requirements:

• 7 years of overall experience and 2-3 years of experience leading and inspiring others.
• Experience in a leadership role working with customers where safety and security of their properties has been put at risk.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Language proficiency in English.

Nice to Have:

• Understanding of ‘Third Party Administrators/Adjusters’ concepts.
• Minimum 2 years of experience in Insurance/Liability Claims.

What We Offer:

• Competitive salary: ₹1,370,000 - ₹1,790,000 INR per annum.
• Opportunities for growth and development.
• Benefits and Employee Travel Credits.