Assistant Manager- Business Analyst

Prudential Health India is seeking a talented Business Analyst to join our Business Solutions Group team in Mumbai. As a Business Analyst, you will manage health and wellness business requirements and implementation in active collaboration with functional representatives.

Responsibilities:

• Manage health & wellness business requirements and implementation
• Solicit, develop, and validate business requirement documentation
• Lead brainstorming sessions with key stakeholders
• Develop in-depth understanding of business processes and articulate use-cases
• Perform process impact analysis across various platforms
• Design Business Process Flows and obtain signoff
• Facilitate discussions and gather feedback
• Partner with functional process owners to support capability vision, strategy & roadmap
• Understand business objectives, processes, and products to make educated recommendations
• Document business process flow diagrams and review with functional stakeholders
• Identify pain points, bottlenecks, redundancies, delays, errors, or areas to enhance the process
• Check if the current process complies with relevant regulations and industry standards
• Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate business processes
• Undertake iterations in signed-off Business Process Flow
• Manage stakeholder expectation and collaborate with key business stakeholders
• Ensure that acceptance criteria are defined & met

Requirements:

• 7-9 years of total experience in health insurance, wellness, payments, financial services, e-commerce, insurance core systems, insurance tele-sales & customer servicing
• At least 3 years' experience in health insurance
• End-to-end knowledge of health insurance products, operations processes, and technology systems
• Proven track record of end-to-end implementation and business outcome delivery of significant insurance systems
• Expertise in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights
• Strong interpersonal skills and ability to collaborate & communicate effectively across disciplines
• Passionate about operating iteratively and leveraging digital tools to transform customer experience