Description
As an Experience Research Intern on the Workplace Digital Experiences team, you'll help Adobe find out what tools, technology, and spaces its sales and customer-facing teams need to build strong customer relationships.
You'll lead a UX research project with Adobe's sales and customer-facing teams around the world, including international markets, and turn what you learn into clear personas and needs. Your findings will help leaders decide where to invest.
Responsibilities
- Plan and lead a research study, from research questions and recruiting through a final readout with leaders across Technology Services and Sales.
- Conduct interviews, observation sessions, and a survey with sellers, solution consultants, and the teams who host customers.
- Partner with a data analyst to compare what people tell you with usage and service data.
- Build journey maps and personas, then turn them into a ranked list of opportunities, including concepts to test in Lab82.
- Use Qualtrics, Miro, AI tools, and Adobe products to plan, analyze, and share your research.
Requirements
- Currently enrolled full-time and pursuing a Bachelor's or Master's degree in Human-Computer Interaction, Information Science, Cognitive Science, Psychology, Anthropology, Design, or a related field, with an expected graduation date of December 2027 to June 2028.
- Ability to participate in a full-time internship between May and September.
- Experience with qualitative research methods such as interviews, contextual inquiry, and synthesis.
- Experience crafting journey maps, personas, or similar research outputs.
- Familiarity with survey design and basic quantitative analysis.
- Clear writing and speaking skills, including turning research into stories that help people make decisions.
- Curiosity and comfort working through open-ended problems with people across teams.
- Interest in using AI tools to plan, analyze, and share research.
Benefits Adobe offers comprehensive benefits programs, including:
- Competitive salary
- Opportunities for growth and development
- Collaborative and dynamic work environment