Description
Samsara's Customer Success team is on the front lines of business value delivery, helping customers adopt the platform, realize measurable business value, and renew and expand with confidence. As a Customer Success Manager, you will manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive efficiency and outcomes across your book of business.
You will work closely with customers to understand their unique challenges, advise on customizing Samsara for their needs, and become their long-term partner. You will also collaborate with cross-functional teams, including Sales, Support, Sales Engineering, and Product, to enable multiple aspects of a hyper-growth company.
Key responsibilities include:
- Ensuring customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
- Managing a portfolio of ~100-200 named accounts
- Demonstrating a willingness to understand and explain technical issues to a non-technical audience
- Composing joint success plans with customers
- Conducting workshops with customers to understand their current operations and recommend workflow changes
- Deeply understanding the Samsara platform's capabilities and explaining them to businesses
- Helping build the next chapter of Mid-Market CS at Samsara
- Championing Samsara's cultural principles
Requirements:
- 2-4+ years of experience in customer success, account management, sales, or strategic consulting
- Enterprise SaaS experience preferred
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with stakeholders
- Bachelor's degree from a 4-year institution
Nice to have:
- Experience working on a Renewal + Growth Quota
- Strong bias for action, ability to think big, and insistence on high standards
- Experience serving and supporting large-Mid-Market business solutions at Fortune 500 companies
- AI First: Experience using AI tooling to drive efficiency and outcomes
- Technical Proficiency: Comfort with APIs and integrations