Automation Operations Specialist-1

MediCard Phils., Inc. is seeking an Automation Operations Specialist to ensure the day-to-day operational stability, monitoring, and support of automation and AI-enabled solutions.

The role involves:

• Monitoring automation and AI workflows in production to ensure availability, accuracy, and performance
• Tracking bot execution logs, AI outputs, exception queues, and failure events
• Proactively identifying anomalies, recurring failures, or performance degradation
• Acting as first-line support for automation and AI incidents
• Investigating failures, exceptions, and data issues; performing initial root-cause analysis
• Escalating complex issues to Automation Developers, QA, or AI Ops teams as required
• Maintaining operational logs, runbooks, and support documentation for automation assets
• Ensuring execution evidence and logs meet audit and compliance requirements
• Supporting audit and risk reviews by providing operational evidence and incident records
• Tracking operational KPIs such as bot uptime, success rates, failure rates, and incident trends
• Identifying opportunities for automation stabilization, optimization, and error reduction
• Working with CI & AI Ops Lead to implement fixes, enhancements, and tuning based on production feedback
• Supporting deployment activities and post-release monitoring for new automation and AI solutions

Key Performance Indicators (KPIs):

• Automation uptime and execution success rates
• Reduction in recurring production incidents
• Mean time to resolve (MTTR) automation incidents
• Accuracy and completeness of operational logs and evidence
• Business satisfaction with stability and reliability of automation solutions