Passenger Service Agent

We are seeking a Passenger Service Agent to assist passengers requiring special assistance throughout their airport journey at Aberdeen Airport.

Key Responsibilities:

• Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
• Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
• Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage.
• Assist passengers through HM customs into the arrivals hall and with any onwards travel needs.
• Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
• Assist passengers that are transferring flights.
• Communicate to the control and supervisor team recording any additional passengers.
• During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
• Use equipment safely and professionally.
• Provide manual lifting assistance as required.
• Record progress of the passenger using the Personal Digital Assistant issued.
• Be responsible for all Company equipment issued to you on a daily basis.
• Complete an incident/Accident Report for any issue you may encounter, including any near miss events.
• Provide legendary service to all passengers.
• Wear uniform correctly.
• Follow correct sign in/out process.
• Carry out any reasonable task requested.

Required Skills and Experience:

• Previous experience of primarily working within Customer Services ideally in a customer facing role.
• Excellent communication skills.
• Right to work in the UK.
• Pass a DBS check.
• Provide 5 years reference information.

Desirable Skills:

• Excellent communication & interpersonal skills.
• Flexibility.
• Innovative.
• Achievement orientated.
• Energy/Drive.
• Courteous.
• Patient and understanding.
• Security Aware.

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app.