Description
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods.
We are seeking full-time customer service professionals who are passionate about making a difference in people’s lives and committed to delivering an exceptional client experience.
As a Case Intake Specialist - CSR, you will be the first point of contact for clients facing challenging and often traumatic situations. Your role is pivotal in offering support and reassurance from the moment they reach out to us.
The Case Control Center operates 7 days a week from 7:00 AM to 9:00 PM PST. This position requires active employment with full weekend availability.
Responsibilities:
- Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
- Collect and input adequate data regarding prospective cases.
- Schedule appointments for call backs to potential clients.
- Send and obtain signed retainers via email or text.
- Accept inbound calls and place outbound calls.
- Resolve client issues in a professional manner.
Qualifications:
- High school diploma or GED is required; college preferred.
- Excellent comprehension and critical-thinking skills.
- Ability to work in a fun, fast-paced office environment.
- Used to adapting in an ever-changing environment and handling multiple priorities.
- Must thrive both in a team environment and when working independently.
- Reliable and dependable.
- Excellent comprehension and critical-thinking skills.
- Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.
Compensation:
- $18/hour
- $250 Sign-On Bonus (Eligible after 90 days of employment)
Benefits:
- Medical and dental insurance
- 401(k) plan
- Paid time off
- Paid holidays