Description
We are seeking an experienced IT Support specialist to join our team, working with a global hardware brand. The successful candidate will be responsible for installing, operating, and supporting approved software and hardware systems at the client's premises.
Job Responsibilities:
- Install and test computer software and hardware systems as requested
- Maintain hardware and software systems for all internal users
- Resolve all First level support requests from the IT Helpdesk system in a timely and efficient manner
- Analyse and report on support calls within the Helpdesk system to trend underlying problems
- Maintain inventory and asset records for computer and other related equipment
- Assist in the replacement of computers and/or other related equipment if necessary
- Follow-up with users to ensure that the system is meeting their needs and recommend business and systems solutions to department management
Requirements:
- Strong knowledge of computer systems and encryption, including Windows OS & server, Windows-based applications, and Software Imaging
- Knowledge of Microsoft Exchange and Office 365 is beneficial
- Working knowledge of TCP/IP networking protocol and related utilities (e.g. ping, nslookup)
- Working knowledge of common mail and web protocols (e.g. IMAP, POP3, HTTP, SSL)
- Experience in desktop and laptop support is preferred
Salary and Benefits:
- £20,000 - £22,000 per annum
- Discretionary company bonus (could be 10-15% of salary or more)
- Fantastic benefits package including:
- 24 days holiday increasing after service, plus up to 8 Bank Holidays a year
- Pension after two months, with 6% contribution from the company
- 75% reimbursement of travel (up to £100 a month)
- Private medical insurance
- Fully expensed company car, plus 50% subsidy for partner
- Permanent health insurance
- Gym membership (up to 50% paid for by the company)
- Life Assurance
- Free tea/coffee and subsidised vending
- Cultural and subsidised lunch