Associate Renewals Manager

GitLab is seeking an Associate Renewals Manager to join their Renewals team. The ideal candidate will manage a portfolio of customer renewals, ensuring timely and accurate execution. Key responsibilities include:

• Managing an assigned portfolio of customer renewals, tracking key dates, and driving them to on-time closure.
• Having real, consultative conversations with customers throughout the renewal cycle to understand their usage and future plans.
• Identifying and surfacing expansion opportunities, such as additional seats, tiers, or modules.
• Preparing and sending renewal quotes, order forms, and related documentation accurately and on schedule.
• Analyzing moderately complex renewal situations and explaining terms and issues to customers and internal stakeholders.
• Collaborating with Sales, Customer Success, and Finance to identify expansion opportunities and resolve blockers.
• Maintaining accurate records in the CRM/renewals system for forecasting and reporting.

The Associate Renewals Manager will work under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work.

Requirements:

• Experience with basic renewal processes and introduction to advanced scenarios.
• Developing understanding of GitLab's way of working, values, and high-performance culture.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while flagging exceptions.
• Collaborative mindset and openness to feedback and coaching.

GitLab offers various benefits, including flexible paid time off, equity compensation, employee stock purchase plan, growth and development fund, parental leave, and home office support.