Supply Chain Systems Support Analyst

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

As a Supply Chain Systems Support Analyst, your primary responsibility is to respond to reported supply chain system incidents submitted by internal stakeholders across Anduril's global supply chain user base.

Responsibilities

Triage, Troubleshooting & Incident Resolution

• Serve as the critical bridge between supply chain operations and digital supply chain systems (ERP, PR apps) identifying and resolving software issues that impact supply chain efficiency.
• Monitor intake of reported software problems across multiple supply chain platforms and triage based on urgency, impact, and scope.
• Conduct root cause analysis by observing actual supply chain processes and how they interact with digital systems to identify disconnects between software functionality and operational needs.
• Escalate to engineering support when required and provide clear operational context to software development teams about supply chain realities and downstream impacts.
• Develop workarounds and best practices that accommodate both system limitations and supply chain requirements, minimizing disruption to ongoing operations.
• Proactively identify potential unreported problems by regularly analyzing system data patterns, monitoring supply chain KPIs, and reviewing process adherence across platforms.

Cross-Functional Problem Solving & Systems Thinking

• Step into high-priority problems that span multiple teams and systems, bringing structure to ambiguity and driving resolution without waiting for clear ownership or prescribed solutions.
• Project manage across large, cross-functional groups of stakeholders,leading meetings, managing communications, and driving alignment toward solutions amid challenging deadlines and moving milestones.
• Support system implementations, upgrades, and migrations by leading user acceptance testing, developing training materials, and championing change management across the organization.
• Propose targeted improvements to existing workflows and system configurations that enhance the end-user experience and reduce recurring support needs.

Requirements

• Bachelor's Degree in Supply Chain Management, Industrial Engineering, Information Systems, Business Analytics, or a related field.
• 2+ years of experience in supply chain systems, technical support, ERP/MRP administration, business systems analysis, or a related operations/technology role, with hands-on experience in one or more supply chain platforms (e.g., SAP, Oracle, NetSuite, Coupa, or similar).
• Hands-on debug expertise with integrated enterprise systems, including ERP, MRP, WMS, PLM, or procurement platforms.
• Functional understanding of core supply chain concepts, processes, and terminology (sourcing, procurement, inventory, payment) and how they relate to software tools and data objects.
• Demonstrated ability to multitask competing support demands in a fast-paced environment while maintaining quality and attention to detail.
• History of collaborative engagement with software engineers and cross-functional technical teams.
• Self-driven and proactive.
• Comfortable communicating broadly: presenting findings and recommendations to leadership, facilitating discussions across technical and non-technical audiences, and documenting solutions clearly.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities.

Benefits

Anduril offers top-tier benefits for full-time employees, including comprehensive, competitive benefits packages.