Description
We are seeking a Field Service Solutions (FSS) Manager to play a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US.
The successful candidate will work closely with FUCHS' Sales and Technical colleagues to understand customer needs and facilitate profitable service solutions in their respective territory, which includes Illinois and Ohio, and other potential states in the southern territory.
Key responsibilities include:
- Managing multiple customers in the territory, providing relationship management and ensuring service performance meets customer expectations
- Ensuring compliance of accounts to all service provision KPIs and divisional Smart Goals
- Day-to-day management of service supervisors and technicians
- Leading the development of new business opportunities with existing and new customers in Smart Service and Product solutions
- Providing technical guidance related to onsite services
- Assisting in hiring, onboarding, and training Service Technicians
- Meeting and exceeding fiscal targets assigned in the territory
- Cultivating strong team relationships that encourage team member development and retention
The ideal candidate will have:
- A Bachelor's Degree in an Engineering discipline
- Exceptional communication skills
- Strong computer skills (MS Office)
- Intense customer service focus
- Strong technical knowledge of industrial process operations (wastewater, wash systems, lubricants & lubrication)
- Ability to travel approximately 50%
- Previous supervisory experience
In return, FUCHS offers a competitive salary commensurate with experience, ranging from $95,000 to $110,000 per year, along with a comprehensive suite of benefits, including an excellent compensation package, opportunities for professional development and growth, and a challenging and rewarding working environment.
For more information on benefits, please visit: https://fuchs.com/us/en/benefits