Multi Site Business Manager

Job Overview

As Multi-Site Business Manager, you will be responsible for driving sell-out growth, team performance, and execution excellence across multiple airport locations. You will act as the commercial and operational leader for your portfolio of doors, ensuring Charlotte Tilbury delivers best-in-class retail execution, strong retailer partnerships, and consistent commercial results.

Key Responsibilities

People Accountabilities

• Manage and coach Retail Artists and Assistant Business Managers
• Translate regional strategy into clear commercial priorities and operational discipline at counter level
• Monthly rota scheduling and payroll budgeting and forecasting
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• People planning; ongoing talent management and succession planning of the team
• Identify the training needs of the team in collaboration with the Area Trainer
• Leading and motivating a high-performing team through daily briefs and performance 121 meetings
• Ownership of recruiting exceptional talent; managing end-to-end recruitment processes
• Offer support and direction throughout the entire airport pass application process
• Manage a large team, ensuring effective coordination, communication, and productivity

Commercial Accountabilities

• Lead by example and demonstrate how to achieve limitless results from customers
• Drive and build business KPI performance to achieve market-leading results
• Ensure the best customer experience is being delivered
• Build brand awareness by creating lasting emotional connections with customers
• Think limitlessly with your plan for the calendar year
• Devise and deliver a compelling eventing strategy for the counter
• Navigate complexities within team and consumer interactions
• Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide
• Weekly and monthly productivity reporting to the Area Manager

Operational Accountabilities

• Work and liaise with host store partners, senior stakeholders, and external vendors
• Management of stock levels, analysing all information available to provide proactive counsel to the Area Manager on stock lines
• Adhere to health and safety guidance in the workplace
• Execute flawless visual merchandising and grooming standards on a daily basis

Requirements

Disrupt & Innovate

• Naturally creative, seeking innovative ways to over-perform and deliver
• An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
• Assertive with energy and drive to succeed

Win Together

• Strong emotional intelligence and engaging personable skills
• Ability to build and maintain strong relationships with your team and stakeholders
• Acts with integrity and isn’t reluctant to hold ownership

Share the Magic

• Dynamic and inspirational with customers and peers
• Excitement for beauty and artistry
• Passionate leadership taking pride in team success

Embrace the Challenge

• Time management and prioritisation
• Agile and solution-orientated
• Resilient when dealing with ambiguity
• Confident leadership to galvanise a team through a strong sense of purpose

Benefits

• Structured induction programme – Charlotte’s Magic Academy
• Structured career development
• Exclusive launches of new products
• Access to Tilbury Treats – our rewards platform
• Life assurance, birthdays off work, team sales incentives, and more