Head, New Business & Policy Administration

We are seeking a Head, New Business & Policy Administration to lead our New Business and Policy Administration functions.

The successful candidate will develop and execute strategic objectives for the team, provide guidance on Life Insurance Underwriting and Claims management, and understand reinsurance requirements and arrangements.

Key responsibilities include:

• Developing and executing strategic objectives for the New Business and Policy Administration functions
• Providing guidance in Life Insurance Underwriting and Claims management, particularly critical life and disability cases
• Understanding reinsurance requirements and arrangements with the company's reinsurers
• Leading and enhancing team competencies through effective management and development initiatives
• Driving process automation and continuous improvement to maximize operational efficiency
• Reviewing and updating underwriting and claims assessment criteria to maintain a healthy in-force book
• Negotiating and managing relationships with third-party service providers, especially medical facilities
• Ensuring strict compliance with regulatory and internal policies across all functions
• Conducting quality control and regular audits of operational processes
• Leading digital transformation initiatives and customer experience enhancement projects
• Regularly monitoring and enhancing claims handling procedures
• Reviewing internal control processes and implementing approved IBPs to mitigate operational risks
• Analysing claims data, identifying trends, and improving risk advisory to stakeholders
• Generating useful operational reports, identifying bottlenecks for improved decision making
• Mentoring, leading, and building the capacity of the operational team through continuous learning and training
• Regularly reviewing client documentation, records management, and communications

The ideal candidate will have proficiency in CRM systems for service delivery.